muraybetPrivacy Policy

This page describes what we collect when you use muraybet and how we keep that data protected. We at muraybet handle your personal information with care—from the moment you register on our platform through every deposit, withdrawal, and game you play. Your privacy is a foundation of trust between you and us.

We collect only the information necessary to verify your identity, process your payments, and operate our sportsbook, live-dealer tables, and slot games across Android, iOS browser, and desktop. We encrypt sensitive data, limit access to authorised staff, and never sell your information to third parties. This policy explains our practices in clear terms.

If you have questions about how we handle your data on muraybet, contact our support team via email or in-app messaging. Our jurisdiction-restricted service means we comply with regulations in the territories where we operate.

What data we collect on muraybet

We collect personal data during account registration. You provide your full name, national ID number, email address, and phone number. We use this information to verify your identity (Know Your Customer compliance), send account notifications, and process withdrawals. We also collect account activity data—login timestamps, deposits, withdrawals, game history, and IP addresses—to detect fraud and maintain accurate records for you and for regulatory purposes.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, your payment processor shares transaction details with us. We record the amount, payment method, and confirmation time. When you play Liga 1 betting, live blackjack, Fortune Rabbit slots, or other games on muraybet, we log your bets, wins, and losses in your account history. We also collect technical data—your device type, browser version, operating system, and network connection type—to optimise performance and troubleshoot issues.

How we use your data on muraybet

We use your data for several purposes. Account verification: We compare your ID against official records to ensure you are who you claim to be. Payments: We process deposits and withdrawals using your registered payment method. Game operation: We track your bets and calculate payouts—when you win on Piala AFF betting or a live roulette spin, our system credits your account automatically. Fraud detection: We monitor unusual account activity to protect you from unauthorised access. Legal compliance: We maintain records to comply with local regulations and respond to lawful requests from authorities.

We also use your data to improve muraybet. We analyse gameplay patterns to optimise game performance, study payment method usage to ensure mobile banking, local payment, and other options work smoothly, and review crash reports to fix technical issues. We may contact you via email or phone to confirm large withdrawals, notify you of account changes, or inform you of new features. You can customise these notifications in Account > Settings > Notifications.

Third parties and data processors on muraybet

We use third-party processors to operate muraybet. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, and our bank partners) receive transaction details necessary to confirm deposits and process withdrawals. Our live-dealer provider hosts video streams of blackjack, roulette, and Dragon Tiger tables—they see gameplay data but not your account password. Our hosting provider stores our servers, which may sit outside Indonesia; we encrypt your data in transit to protect it during transfer.

We do not sell your data to advertisers or brokers. We may share anonymised data (e.g., "many active users accessed muraybet in Jakarta last month") with analytics providers, but this cannot identify you. We share personal data with authorities only if legally required via court order. All our processors sign agreements to keep your data confidential and use it only for the services we've contracted.

Cookies and tracking on muraybet

We use cookies to remember your login session on muraybet. When you log in on your phone or desktop browser, a session cookie stores your authentication token so you don't have to enter your password every time you tap the app or refresh the page. This cookie expires when you log out or after a period of inactivity.

We also use analytics cookies to understand how users interact with muraybet—which games are most played, how long sessions last, and where users drop off. These cookies do not store your personal data; they track only behaviour patterns. You can disable cookies in your browser settings, but this may prevent muraybet from functioning properly. We do not use third-party tracking pixels or cross-site cookies.

Your rights on muraybet

You have the right to access your personal data on muraybet. Log into your account and navigate to Account > Settings > Your Data to download a copy of your personal information and account history. You have the right to correct your data if it is inaccurate—email our support team with proof of the correct information, and we will update your account. You have the right to request deletion of your account and associated data, though we may retain records where required by law (e.g., transaction history for tax compliance).

You have the right to object to certain uses of your data. If you no longer wish to receive promotional emails from muraybet, uncheck the marketing preference in Account > Settings > Notifications. You can disable push notifications anytime. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. Our support team can provide guidance on how to file such a complaint in your jurisdiction.

Password and account security on muraybet

We do not store your password in plain text. When you register on muraybet, we hash your password using cryptographic algorithms so that even our staff cannot read it. If you forget your password, we send you a reset link via email. Never share your password with anyone, including muraybet staff. If you suspect someone has accessed your account, reset your password immediately via Account > Security > Change Password.

We recommend enabling two-factor authentication for added security. Go to Account > Security > Two-Factor Auth, scan the code with an authenticator app (e.g., Google Authenticator or Authy), and confirm. From then on, login requires both your password and a time-based code from your phone. This prevents unauthorised access even if someone learns your password.

Data retention on muraybet

We retain your personal data as long as your account is active. If you request account deletion, we remove most data within 30 days. However, we may retain transaction records, game history, and KYC documents for longer periods to comply with anti-money-laundering laws, tax obligations, and dispute resolution. We retain backup copies of deleted data for up to 90 days in case of accidental loss, after which they are purged. During holidays like Idul Fitri, Idul Adha, and Imlek, data processing may be delayed.

Minors and muraybet

We do not knowingly collect data from minors. Our terms of service require users to be adults as defined by their jurisdiction. If we discover that a user is underage, we will delete their account and associated data immediately. If you are a parent or guardian and believe a minor has registered on muraybet, contact our support team via email right away.

Changes to our privacy policy and contact

We may update this privacy policy to reflect changes in our operations or legal requirements. We will notify you of material changes via email at least 30 days in advance. Continued use of muraybet after changes go live constitutes your acceptance of the updated policy. If you have questions about this privacy policy, how we handle your data, or your rights, contact our support team via email or in-app messaging. We will respond within a few business days. You can also reach us for data subject requests—access, correction, deletion—at the email address provided in your account settings.

Summary of our muraybet privacy practices

We collect personal data to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and operate our games on muraybet. We encrypt your data, limit staff access, and never sell your information. Our servers may be overseas, but your data is protected during transfer and storage. We use cookies for login sessions and analytics—not for cross-site tracking.

You have the right to access, correct, and delete your data on muraybet. You can control notifications, enable two-factor authentication, and reset your password anytime. We retain transaction records for legal compliance but respect your requests for data deletion where possible. Our policy is transparent—if you have questions, our support team is available via email and in-app chat during business hours.

Your trust in muraybet depends on our commitment to protecting your privacy. We take that responsibility seriously.